Frequently Asked Questions
Everything you need to know about our sustainable carry solutions.
What materials are GOT BAG products made from?
Our bags are crafted from high-quality Ocean Impact Plastic and recycled materials, finished with a water-resistant PFC-free coating to ensure durability and sustainability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please visit our returns portal to initiate a claim and receive a prepaid shipping label.
Are the bags waterproof?
Yes, our products feature a high water-column rating and heat-sealed seams, making them highly water-resistant and suitable for heavy rain or outdoor adventures.
Do you offer a warranty on your products?
We stand by our craftsmanship. All GOT BAG products come with a 2-year limited warranty covering manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna.